If our work fails within 90 days of completion, we come back and make it right at no charge. Every job, every time.
What’s covered
- Any defect in the labor we performed — installation, adjustment, alignment, balancing, wiring, programming.
- Parts we supplied that fail because of how they were installed.
- Return visits, labor and adjustments needed to correct covered work.
What’s not covered
- Parts that fail on their own — these are covered by the manufacturer’s warranty, which we will help you claim.
- Problems with parts of the door or opener we did not work on.
- Damage from impact (a vehicle hitting the door), storms, flooding, power surges, misuse, or work done by someone else after our visit.
- Normal wear, lubrication and routine maintenance.
How to make a claim
- Open the job link we texted you (it shows your guarantee end date) or book and mention it’s a guarantee visit.
- Describe what the door is doing. We dispatch a technician — usually the same one.
- If the issue is covered, there is no charge. If it isn’t, the technician will tell you the price before doing anything, and you can decline.
The guarantee applies to the address where the work was done and transfers to a new owner of the property within the 90-day period. Questions: support@garagehero.app.